12 January, 2009 | Neptune Theater | Halifax
Registration and Networking Breakfast
7:00 am - 8:00 am
Registration continues until 5:00 pm
8:00 am - 8:20 am
Welcome and Opening Remarks from the Conference Chair
8:20 am - 8:30 am
Peter Lindfield, Managing Director, Balanced Viewpoint
Opening Keynote Address: Moving from a Flatter World to a Smarter Planet
8:30 am – 9:00 am
Suhas Bhide, Partner & Vice-President, Global Delivery, Global Business Services, IBM India
In the opening keynote, IBM India leader Suhas Bhide will focus on new trends, drivers, business models, issues and risks in light of current economic challenges. In his address, he will discuss the evolution of organizations within the context of globalization and global integration in order to stay competitive and highlight the current landscape including leaders, emerging players and specializations.
“For the first time in history, almost anything can become digitally aware and interconnected. Smart airports, smart banks, smart roadways, smart cities – with so much technology available at such a low cost, the list of possibilities is endless.”
Focusing on a global perspective, Mr. Bhide will examine systems and processes that enable physical goods to be developed, manufactured, bought and sold, services to be delivered, everything from people and money to oil, water and electrons to move; and billions of people to work, govern themselves and live.
Panel Discussion: Worldsourcing and the Global Supply Chain
9:00 am – 10:00 am
Honourable Perrin Beatty, President and CEO, Canadian Chamber of Commerce
David T. Fung, Chair and CEO, ACDEG Group and Chair, Canadian Manufacturers and Exporters
Paul McDowell, Managing Director and Country Leader, BearingPoint Canada
David Gough, Regional Manager, Atlantic Canada, The York Group
For corporate leaders and outsourcing practitioners, this panel discussion provides insights into how creating extended organizations will assist them to stay ahead of the competition. This session examines the latest elements of change in organization strategy and the panel will debate the nature of supply chain transactions and the management of sourcing environments. They will also highlight newly revealed trends in organization management that suggest that outsourcing is now under the same scrutiny, with evolution similar to those that other corporate functions have experienced over the past two decades. The panel will review how companies are responding to dramatic changes in the global economy and positioning themselves, through the worldsourcing of global services and resources, to re-invent their core organization.
10:00 am – 10:30 am
Case Study: Navigating the Healthcare Worldsourcing Model
10:30 am – 11:30 am
Bruce Wallace, Leader, Healthcare Solutions, Enterprise Business Solutions, Nortel Networks
Gary Folker, Managing Director, Business Development, xwave Healthcare, a Division of Bell Aliant
Siva Namasivayam, President and CEO, SCIOinspire
Hal Ryckman, Vice President and Strategic Sales Leader, EDS, an HP Company
The healthcare industry historically has been receptive to a broad array of outsourcing services and continues to derive incremental benefits from their global sourcing initiatives. The increasingly competitive nature of this industry makes it critical to make the right decisions when it comes to selecting a destination for outsourcing of business services based on specific operational requirements. Tightening accountability demands, risk management concerns, issues of IP protection, information disclosure and the local regulatory climate are among the strategic considerations that have had an impact on the role and uptake of sourcing initiatives. This session will address what’s different today, highlight the near- and mid-term outlook and share key challenges and lessons of organizations that are at the forefront of change.
Panel Discussion: Assessing Western Capability
11:30 am – 12:30 pm
Edward Bottrell, Principal Consultant, Edward Bottrell, FCMC
Charles Davis, Edward S. Rogers Sr. Research Chair in Media Management and Entrepreneurship and Professor, School of Radio and Television Art, Ryerson University
Paul Hanson, Vice President, Business Development, Anyware Group
Peter Lindfield, President and CEO, Balanced Viewpoint
The traditional outsourcing model of domestic brain and foreign brawn is changing. For years, core functions such as product design, engineering and R&D stayed in the United States and Western Europe under the auspices of expensive talent. Manufacturing, call centers, tech support and brute-strength programming traveled to developing countries where they could be done cheaply and well enough. But recent studies of sourcing initiatives of organizations ranging from global firms to start-ups are revealing that companies are now going offshore for increasingly high–end work. This panel will address how worldsourcing is still about cutting costs but access to increasingly qualified personnel and world-class capability has become a critical motivation for moving operations overseas.
12:30 pm – 1:30 pm
Continuous Strategic Alignment in Global Sourcing
1:30 pm – 2:00 pm
Robert Cowan, Partner, McInnes Cooper
David T.S. Fraser, Associate, McInnes Cooper
The new evolution of outsourcing contracts may involve multiple verticals organized across multiple countries. Organizations seek to ensure that they have a thorough risk management strategy in addition to an effective accountability structure. Comprehensive outsourcing contracts act as a blueprint for the deal between buyer and provider, reflecting and supporting the strategic intent critical to achieving success. Innovation management is a crucial part of contract negotiation and is increasingly the source of value for the transaction even though it tends to be assumed either by the buyer or considered later in the life cycle of the project. This session will emphasize the development of the right objectives, the right team, and the right contracts to achieve desired goals, covering the evolution of complex global sourcing strategies from concept to contract.
Country Showcase: The China Advantage
2:00 pm – 3:00 pm
Sarah Kutulakos, Executive Director, Canada China Business Council
Hong Gang, President and CEO, AMA Infotech Development
Alaisdar Graham, Executive Vice President, Asian Delivery Operations, Dextrys
Kevin Wennekes, Vice President, Research, Canadian Advanced Technology Alliance
China is rapidly emerging as a promising destination for outsourcing of IT and business process functions and this country showcase will examine such issues including the major drivers behind the emergence of China and how is it positioning itself within the global sourcing landscape. This session will feature experienced executives to guide us through this industry, featuring their organizations’ experiences in the region. Learn about the distinct advantages of China and how a combination of a talented labor pool, rapidly developing infrastructure, a burgeoning domestic market and rapid investment is quickly making China a credible alternative to India.
3:00 pm – 3:15 pm
Keynote Address: Hottest Emerging Worldsourcing Destinations
3:15 pm – 4:00 pm
Wayne Gudbranson, President and CEO, Branham Group
Globalization has brought about many new and emerging destinations that provide a focus to the claim to being the latest worldsourcing hub. Whether it is Latin America, Central Europe or Southeast Asia, today there are far more choices than ever before. In this keynote, Mr. Gudbranson will highlight some of the regions and countries that are emerging outsourcing hotspots with great future potential, niche capabilities and unique differentiators, but for different reasons. This session also underscores that worldsourcing contributes to a network of capabilities in which no one geography can possess every advantage.
Executive Roundtable: The Future of Worldsourcing
4:00 pm – 5:00 pm
Richard Corley, Partner, Blake, Cassels and Graydon LLP
Greg Gulyas, Vice President, Global Services, IBM Canada
James Milway, Executive Director, Institute for Competitiveness and Prosperity
Sébastien Ruest, Vice President, Services Research, IDC Canada
The Executive Roundtable will review how organizations worldwide are looking beyond immediate, tactical objectives to integrate and align their global sourcing initiatives with strategic business innovation. Regional competitiveness is a critical factor supporting the imperatives of the growth, speed and business agility of those firms that characterize innovation. Technology and abundant bandwidth has leveled the playing field, allowing IT organizations to select the best qualified partner to support their business requirements whether in China, India or anywhere across the globe. The Roundtable will discuss how worldsourcing is responsible for creating globally dispersed yet collaborative teams that increase risk mitigation, improve productivity and create business value.
Closing Keynote Address: Globalization Futures
5:00 pm – 5:45 pm
Brian Keane, President and CEO, Dextrys
With the dissolution of international borders, companies are searching globally to source their business requirements to achieve competitive advantage. In the closing keynote address, Mr. Keane will discuss the critical paths for bridging the gap between global sourcing and managing the extended enterprise. He will focus on defining the imperatives and principles that will guide the next generation of worldsourcing initiatives. In addition, this keynote will involve a discussion of the new paradigm for how organizations will foster innovation and growth by enabling greater global collaboration and driving critical changes in the corporate culture. Mr. Keane will detail how a leadership role will be necessary to drive sourcing decision making and governance and will demonstrate the necessity of the critical mapping of business strategy to global sourcing management.
5:45 pm - 6:00 pm
Peter Lindfield, Managing Director, Balanced Viewpoint
6:00 pm – 8:00 pm
Download the Balanced Viewpoint 2009 Worldsourcing Conference Program Guide